Effective date: February 11, 2026

This Privacy Policy explains how WOODIXA (“Woodixa”, “we”, “our”, or “us”) collects, uses, stores, shares and protects personal information when you visit or make purchases from https://www.woodixa.com (the “Site”), interact with our customer support, or otherwise transact with us online. By using the Site you agree to the practices described here.

1. Scope and purpose

This policy applies to personal information collected through the Site and related services we operate in Pakistan. It describes what we collect, why we collect it, how we use and disclose it, how long we keep it, and the choices and rights you have regarding your information. We design our practices for an e-commerce home-interiors business (product listings, quotations, orders, payments, deliveries and post-sale support).

2. Information we collect

We collect information you provide directly and information collected automatically.

A. Information you provide directly

Contact details: name, email address, delivery address, phone number.
Account credentials: username, password (hashed).
Order and payment details: items ordered, billing address, payment token or transaction ID (we do not store full card numbers).
Communications: messages with customer support, warranty or service requests, reviews, and other content you submit.
Marketing preferences, opt-in/opt-out choices, and wish lists.

B. Information collected automatically

Device and usage data: IP address, browser type, operating system, time zone, pages visited, referring URLs, page interactions, and performance data.
Cookies and similar technologies used for functionality, analytics, and marketing.
Location data inferred from IP for shipping estimates and fraud prevention.

3. How we use your information

We process personal information to:

Process and fulfill orders, manage payments, and deliver products and services.
Communicate with you about orders, products, promotions (where you have consented) and service updates.
Provide customer support, handle returns, warranties, and complaints.
Improve and secure the Site, detect and prevent fraud or abuse, and comply with legal obligations.
Run analytics and personalise your browsing and shopping experience.
Where lawful and with consent, send marketing communications; you can opt out at any time.

4. Legal basis and compliance

Where applicable, we rely on one or more lawful bases to process personal data: performance of a contract (to fulfil orders and provide services), our legitimate business interests (site security, fraud prevention, analytics), legal compliance, and your consent (for direct marketing and certain cookies). Pakistan is developing comprehensive data protection legislation (the Personal Data Protection Bill) and we also comply with existing electronic-crime and information laws as applicable in Pakistan.

5. Disclosure of information and third parties

We may share personal information with:

Service providers who perform operations on our behalf (payment processors, delivery partners, hosting providers, analytics and marketing platforms). Payment card handling is performed by authorised payment processors; we receive only tokens or transaction references.
Professional advisors and law enforcement where required by law, to protect rights, or to respond to legal process.
Third parties in the context of a business transaction (sale, merger or reorganisation of the business), subject to confidentiality and notice to affected users when practicable.

When we share data with service providers we require contractual safeguards and limit use to the purposes specified by Woodixa.

6. Cookies and tracking technologies

We use cookies, web beacons and similar technologies for essential site functionality, analytics, and marketing. You may manage cookie preferences through your browser settings and any cookie consent tool presented on the Site. Disabling non-essential cookies may reduce certain site features and personalised offers.

7. How long we retain data

We retain personal data only as long as necessary to fulfil the purposes set out in this policy, to meet legal, accounting or reporting requirements, and to resolve disputes. Typical retention periods:

Order and transaction records: retained for a period required for accounting, tax and warranty (usually several years).
Account information: while the account is active and for a reasonable period after account closure for fraud prevention and legal obligations.
Marketing and analytics data: until you withdraw consent or request deletion, subject to business needs and legal limits.

8. Your rights and choices

Subject to local law and exceptions, you may have the right to:

Access the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information (subject to retention required by law or for legitimate business reasons).
Object to or restrict certain processing (including direct marketing).
Withdraw consent where processing is based on consent.
Lodge a complaint with an appropriate regulator.

To exercise these rights, contact us at contact@woodixa.com. We will verify requests as required and respond within a reasonable timeframe.

9. Security

We implement administrative, technical and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration and destruction. Examples include access controls, encryption where appropriate, and regular security reviews. No Internet transmission or storage system is completely secure; we cannot guarantee absolute security but we take commercially reasonable steps to protect your data.

10. Cross-border transfers

To operate the Site and provide services we may transfer personal information to service providers or partners located outside Pakistan. Where transfers occur we put contractual and technical safeguards in place to protect your data.

11. Children

The Woodixa website offers information and products related to plywood-based interior solutions and does not contain content that is sensitive, harmful, or inappropriate for children. Access to the website by children is permitted. However, our products and services are intended for homeowners, businesses, and professionals, and any purchases, enquiries, or contractual interactions should be made by adults or with the supervision and consent of a parent or legal guardian.

We do not knowingly collect personal information from children for marketing or commercial purposes. If personal information relating to a child is submitted unintentionally (for example, through a contact or enquiry form), it will be used only to respond to the request and will not be retained beyond what is necessary. Parents or guardians may contact us at contact@woodixa.com to review, update, or request removal of such information.

12. Third-party websites and links

Our Site may contain links to third-party sites (suppliers, social media, payment gateways). This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of linked sites before providing personal information.

13. Payments

Payments are processed through authorized third-party payment gateways. We do not store full card numbers. For payment disputes, refunds or chargebacks please contact our support and the payment processor.

14. Marketing communications

We may send promotional emails and offers where you have consented or as otherwise permitted by law. You may unsubscribe or change preferences via the unsubscribe link in marketing emails or by contacting contact@woodixa.com.

15. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes we will update the Effective Date and, where appropriate, provide more prominent notice.

16. How to contact us

If you have questions, requests or complaints about this Privacy Policy or our data practices, contact:

Email: contact@woodixa.com
Phone: +92-313-9166669 | +92-51-6130491
Address: Woodixa, High Court Road, Rawalpindi, Pakistan

17. Additional notes for Pakistan operations

We follow common e-commerce privacy practices (data minimisation, purpose limitation and secure handling of payment and delivery data) and monitor developments in Pakistani data protection law so we remain compliant with emerging obligations and best practices for online retailers.